Return Policy

We want you to love our essential oils as much as we do, so we offer a no question 90 day money back guarantee!

• NO restocking fees!
• NO RMA numbers (Return Merchandise Authorization)
• NO hassle!

Our policy covers 90 days. If 90 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  You will be responsible for paying for your own shipping costs for returning your item. 

To complete your return, please include a copy of the invoice inside the return package with some details on why the product(s) are being returned to help us correct any issues.

Products can be opened  but must be lightly used, please do not send back empty bottles.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.  Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, this could take a few days to post.

Late or missing refunds
If you have not received your refund yet, please contact your banking institution or credit card company. It may take some time before your refund is officially posted and visible on your account. If you’ve done all of this and you still have not received your refund, please contact us at customer.service@earthroma.com or call 800-319-9310 for further assistance.

Sale items (if applicable)
Sale items will be refunded at the price they were purchased.  We do require proof of purchase to verify the correct product and price at the time of purchase.

Exchanges (if applicable)
We can replace items if they are defective or damaged. If you need to exchange it for the same item or different, please send us an email at customer.service@earthroma.com and then send your item to:

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Please make sure you include your order number or copy of the invoice.

Depending on where you live, the time it may take for your refund or exchanged product to reach you, may vary.

When returning an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.